Refund and Financial Support Policy
Alwaleed Philanthropies strives to provide financial and charitable support to all beneficiaries in a fair and transparent manner. This refund policy aims to clarify the procedures and conditions to ensure beneficiaries' rights and protect the interests of the foundation.
1. Scope of Policy
The refund policy applies to all programs and financial assistance provided by the organization, including:
Direct financial support.
Donations directed towards specific projects.
Any paid services related to humanitarian programs.
2. Refund Terms
Beneficiaries can request a refund in the following cases:
Failure to receive service or support as agreed.
There was an error in processing the payment or financial transfer.
Cancellation of the program or service by the organization before implementation begins.
3. Procedures for requesting a refund
To apply for a refund, please follow these steps:
Contact the financial support department via the contact form or email.
Provide all required data: beneficiary's name, order number, amount, reason for refund.
The organization will review the application within 7 working days.
The beneficiary will be contacted to complete the refund process or to clarify any additional steps.
4. Exceptions
The following cases are not covered by the refund:
Financial aid or donations that were fully disbursed according to the project.
Errors resulting from the entry of incorrect data by the beneficiary.
5. Refund period
After the request is approved, the refunded amount will be transferred within 10 working days to the account provided by the beneficiary.
6. Communication and inquiries
For any questions or issues related to refunds, you can contact the financial support department at:
Phone number: +966-11-211-0000
conclusion:
Alwaleed Philanthropies affirms its commitment to transparency and protecting the rights of beneficiaries, and this policy aims to ensure a smooth and safe experience for all beneficiaries of financial support services.